Thank you again for taking the time to let us know how we did. We hope you have a great day! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
My wife brought our Yukon XL Denali in for routine maintenance oil change and dent and scratch removal. Did a nice job with the dent and scratches. Paid everything including the $100 oil change . Wife is taking it back today because the oil never got changed. Sticker never switched out, still has old dates and reading still says oil needs to be changed. Now she has to take additional time away from work this morning to do this
Scheduled an appointment for Friday, November 19 to drop off vehicle for an oil change, rotate tires, and check two warning messages that keep popping up. The messages “trailer brake system” and ‘“stabilitrack”. Your representative was informed of the two messages and it was also indicated when the appointment was made. The rep stated she would call me at 2:00 pm and never called. I called to follow up on my vehicle around 2:45 pm. She then told me that she checked the battery on the truck and that it was fine. I was aware of that. That’s not why I took my vehicle in for. The vehicle was taken in mainly because of the two messages I Was receiving. She then told me that she was waiting for a master tech to look at my vehicle because of all the codes that showed up. I asked when my vehicle would be ready and she stated, she didn’t know and that I should leave it overnight. This is why I made an early appointment, leaving my vehicle was not an option and he should have called with an update like she said she would. I told her that I was picking up my vehicle and to have it ready. On Sunday, the 21st, I checked under the hood and the lid that covers the battery was not placed back on, it was just left on the side. The cap to the water (windshield) reservoir was missing. I immediately took pictures and sent them to Robert Porter. I was upset over all the bad service I received that day. It made me feel like I could not trust your mechanics are doing their job. Did my oil even get changed? At this point, I don’t know if it was. The way my truck was left, it gave me the impression that it wasn’t. I go to Yates because I’ve never had bad service in the past. Second, I live in the area and don’t want to commute to another location to have my truck serviced. Robert Porter reached out to me on November 22 to talk about my experience. He assured me that he would handle the situation and make things right. Robert and I agreed that another appointment would be made to address the issues that were not fixed.
I came in for an oil change and tire rotation. I felt right away the lady checking me in was looking to find more work. Told me I needed brake fluid replaced. I said I just got my brakes done recently here. Did you not change the fluid then? Scrolled down the pad and saw that it was indeed changed recently. I have a couple small oil leaks. Quote almost $4000 to fix it. I have to check around on that price. I have had all my work done here since 2016 at Yates. First time I felt like I was being taken advantage of.
I went to get two things taken care of which I was promised it could be done within an hour. When I got there it was a different story. They indicated that I would have to leave my truck with them for a few days and not give me a loaner until they find the issue. I didn’t have much time to wait
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Thanks for highlighting some of our staff who helped make this such a great experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Yates Buick GMC INC.!
They could not tell me why my running day light is turning purple/violet on the driver side, I have read about the same issue from other people that are having the same issues, i would like to get an answer, and find out why I'm having that issue