Jeremy was courteous and helpful. He quickly checked me in and informed me about the service and expected time of completion. The waiting area is large and clean with enough room for social distancing.
Had an appointment for oil change and rotation. Arrived on time and the service was performed quick and efficiently. The next day I received an e mail stating that I had missed my appointment. Hmmm, now I have to wonder, was the service performed? Please advise.
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to make this up to you. Please contact us so we can make your experience a positive one.
Experience was quite pleasant. Waiting was comfortable. Great cups of coffee and I appreciated the healthier granola bars over customary gratis donuts. The television was loud and played a very offensive, racist overtones and stereotypes from a Fox channel "talk show", very inappropriate. Chairs were too low and difficult to stand from. Otherwise my service rep checked in on me midway through service with an appreciated update and car delivered at time promised. Did not get a car wash.
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
The Product Specialist i had Katelyn Galbraith was very professional and knowledgeable she answered all questions and assisted me through the process of switching from a car to a truck. A refreshing touch of Class.
I recently took my wife’s car (Toyota) in for the same service which I received at Yates which took twice as long. I was very pleased with the customer service at Yates compared to my past experience at the Toyota dealership. The waiting area in Yates was very welcoming and warm with plenty of snacks which was appreciated. I certainly would recommend your dealership to everyone and appreciated the overall experience.