895 Reviews Found
Confirmed Service Customer
Judith made me feel confident that the work was done correctly, unlike past experiences at liberty GMC.
Ronny H.
PHOENIX
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
My salesmen Erik VanHorne and Chris were both very accommodating and kind. They worked hard to help me get a great deal. The sales manager was also great and explained everything very well and did not try to haggle me like some dealerships do. I appreciate that. Pedro the finance manager was also very nice and made that part of my experience quick and easy. The only issue I had was with the detailing department. I purchased a brand new car and when it was delivered it was still dirty dirt and tree leaves/branches under the hood and after it was washed was not dried very well which showed a lot on a black vehicle.The interior was dusty and the chemicals used to wipe down the interior left residue all over. I feel this could use some work. I am missing a valve stem on one tire as well. Overall my experience was good and I am happy with my purchase! Thank you!!
Irene N.
BUCKEYE
Business Response
We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. Best wishes, Yates Buick GMC INC.
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Confirmed Service Customer
My vehicle was scheduled to have some of the 50K recommended engine and transmission . The work was completed before I thought it would be. My advisor Daisy handled everything professionally and courtesy .
Roberta M.
GOODYEAR
Business Response
We're glad to hear you found our staff courteous and professional! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Until the next time we meet, take care!
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Confirmed Service Customer
Dealer forgot to wash my truck and put the oil change sticker on. Makes me what else they forgot.
Dwane K.
BUCKEYE
Business Response
Karels, Dwane, thanks again for taking the time to leave us this information about your recent visit. If you're ever in need of more help, please let us know!
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Confirmed Sales Customer
Both Matt Van Horne and Eric Van Horne were professional and courteous. They did what they said they would do. This is why we did business with Yates.
David M.
GLENDALE
Business Response
We're glad to hear you found our staff courteous and professional! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We appreciate your positive review about your recent experience with us! Have a great day!
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Confirmed Service Customer
Thanks Luis Aviles, Superb customer service!!!!
Joel P.
BUCKEYE
Business Response
Hi, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
As always, Alex goes above and beyond to make sure our issues are taken care of.
Jennifer B.
BUCKEYE
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Yates Buick GMC INC.! Hi, thanks for taking the time to leave a review.
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Business Response
Hello, we really appreciate your feedback! Thanks again for the recommendation, and have an amazing day!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! All Star Customer Care reviews@allstarautomotive.com
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Business Response
Hi, we are so pleased you enjoyed your visit to Yates Buick GMC INC.! We hope to be of service to you again in the future. Best wishes, Yates Buick GMC INC.
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Confirmed Service Customer
Everything was repaired/replaced to my satisfaction and my service advisor Judith was very helpful!
Norman P.
GOODYEAR
Business Response
Hi, thanks for your praise and kind comments about our team. Thank you again for the great review!
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Confirmed Service Customer
It took just a little longer than I thought it would. The call I got confirming my appointment told me to the quick lube side and when I got there they sent me to the main department. Not sure why. But I was treated well as always.
Mary H.
GOODYEAR
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Sales Customer
HECTOR NELSON is your guy. He was the only sales specialist that approached my husband even though there were two sales reps watching him walk around the car lot. Not sure why the other two reps didn't approach my husband, maybe it was his dirty work boots... anyway we are so happy they didn't approach him because HECTOR was amazing. He deserves all the recognition there is in regards to customer service. He was so helpful and fought for us to get the vehicle we wanted. And he speaks spanish which is a plus. If you're looking to purchase a new or used vehicle I recommend you ask for HECTOR and no one else. And my advice to the other reps at this site, don't judge a book by its cover. Approach everyone as HECTOR did with my husband because you never know that person might be able to afford more then you think....
Wiliebaldo R.
GOODYEAR
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Confirmed Service Customer
Alex in service is a great individual to deal with. Always up front, responds to messages. Very personable. A pleasure to deal with.
Alan H.
GOODYEAR
Business Response
Hi, we are so happy to read such a great review about Yates Buick GMC INC.! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
This survey will be to the most recent service. I took my truck in for services of the rear shocks. I met Ashley. She was my point of contact and she did NOT disappoint! Straight forward, COURTEOUS, and very helpful. Her insight gave me the confidence that my truck was in good hands. I’m sure she is the middle man from me and the technicians, but ultimately, her assurance didnt give me any doubts, and I was CONFIDENT my troubles will be resolved. I will be going back and requesting Ashley for all my truck needs. Normally I don’t do reviews, my last service at the oil & lube was not all that great. I want to give recognition to Ashley for providing Great customer service, attitude, EXCELLENCE!
Alexander J.
AVONDALE
Business Response
Hello, thank you for sharing your positive experience! We're looking forward to your next visit with us!
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Confirmed Service Customer
When I made the appointment I told them I had 3 issues. Oil change, tire, and tail light out. They did the oil change but could not get to my taiol light. Said they didn't have anyone there that could fix it. I traveled about 50 miles from Mesa after telling them about the problem and they didn't have anyone there that could make the repair? If they would have told me that I would hve arranged the repair for another day. I also told them that I didn't get an owner's manual with the truck and they said they couldn't get one for me. Thanks for your help!
James C.
MESA
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Business Response
Hi, thanks for your praise and kind comments about our team. Thank you again for choosing Yates Buick GMC INC. and we hope to see you again.