995 Reviews Found
Confirmed Service Customer
I take my truck for oil change yesterday and the service team live the oil filter lose so now the truck is liking oil from the filter. I will never take the truck for another service with you guys
Gerardo C.
TOLLESON
Business Response
Hi, it's upsetting to hear that your experience was anything but stellar. We appreciate you bringing this experience to our attention. If you are willing, please contact us so we can work towards a resolution. We look forward to hearing from you.
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Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience.
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Confirmed Service Customer
Problem was not fixed after 2 week in service
Anthony M.
PHOENIX
Business Response
We're sorry to hear about your most recent experience at our dealership. Customer service is our number one priority and we would like to further understand the details of what happened at our service department. Please contact our team at your earliest convenience.
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Confirmed Service Customer
I had a service appt for my car on 1/4 because I had system notifications (brake light assist, steering wheel assist). I ended up dropping my car off on 1/2/22 when the car locked up on me while driving and shut off. I had to tow my car to your establishment. My car was not completed until 1/20/22. Apparently the only thing wrong with my car was the battery. Your service center had my car for almost 3 weeks just to tell me I needed a new battery. That is extremely unacceptable. I was without a vehicle and had to make travel arrangements for childcare pickup and myself to and from work. After paying almost $600 for a new battery and diagnostic charge, I finally got my car back. It was washed however the inside of the vehicle smelled like someone was living in there. It had body odor on the seats and I had two big cracks on my windshield. It should never have taken close to three weeks to work on my car and I should never have gotten it back in the condition I did. I’m extremely dissatisfied with my service experience.
Christina E.
LAVEEN
Business Response
Thank you for your feedback and we apologize that we did not meet your expectations. We want to look into your situation and discuss options to correct any mistakes. Please contact us at your earliest convenience so we can work on a solution.
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Confirmed Service Customer
I am giving this rating for the time and energy it took me to get this dealership to finally correct an issue I brought up to them 18 months prior and them just masking the problem and not fixing it. It took me contacting GM directly to get this solved. That is a problem. Horrible experience with this dealership for this issue. Taking my service and ALL my and my wifes future vehicle purchases to another dealership. We buy a lot of new vehicles too! UNACCEPTABLE EXPERIENCE
Jeffrey G.
GLENDALE
Business Response
Hi there, we regret your most recent visit with us was not up to the standards we strive for. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.
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Business Response
We are thankful for your amazing rating. We hope to be of service to you again in the future.
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Confirmed Service Customer
Thank you for the great service provided.
Andrew M.
LITCHFIELD PARK
Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
The level of customer service at this place is great. Titus is an awesome Service Manager… please give him a raise. 😁 He deserves it!
Charlene R.
GLENDALE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience!
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Business Response
We're glad everything was completed quickly and to your satisfaction!
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Confirmed Service Customer
I don't think we've ever been treated so well.. Our appointment was on time, services were performed quickly and we felt valued. You set the bar high for the others who follow. Very impressed indeed.
Patrick F.
REDDING
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Just nice and easy. No pressure. Everything was fabulous
Amber H.
BUCKEYE
Business Response
Thank you for choosing Yates Buick GMC INC. as your first choice for all your automotive needs!
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Confirmed Service Customer
So professional and knowledgeable and the fix my truck
Nick B.
LITCHFIELD PK
Business Response
Thank you for choosing Yates Buick GMC INC. as your first choice for all your automotive needs!
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Confirmed Service Customer
Always a friendly staff and positive experience.
Timothy O.
GOODYEAR
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
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Confirmed Service Customer
You guys met my expectations in great and reliable Service 👏
Robert V.
PHX
Business Response
Our staff is committed to providing each of our clients with the best automotive experience!
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Confirmed Service Customer
Yates is the best. The repairs were done very quick.
Dianna D.
PHOENIX
Business Response
Hi there, we are very happy to have provided you with such a positive experience!
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Confirmed Sales Customer
The team is great from start to finish everything was clear, they explained everything and made the buying experience easy and stress free.
Oscar V.
GOODYEAR
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Yates Buick GMC INC. and we hope to see you again soon!
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Business Response
Hi there, thank you so much for your positive comments about Yates Buick GMC INC.!
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Confirmed Service Customer
The service was excellent and the staff very friendly.
Graciela B.
AVONDALE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
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Confirmed Sales Customer
Adrian is great and he speaks both English and Spanish, great people skills and professional. I recommend going with him for your next purchase
Francisco S.
YOUNGTOWN
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Until the next time we meet, take care!
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Business Response
Hi, thank you so much for the positive review! We look forward to your next visit! Take care!