1130 Reviews Found
Confirmed Service Customer
Always a pleasure to do business with a reputable dealership and Yates is the one we recommend.
John R.
BUCKEYE
Business Response
The whole Yates Buick GMC team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
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Confirmed Service Customer
As usual, friendly and professional staff, a comfortable waiting room with TV and refreshments.
Linda H.
BUCKEYE
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Confirmed Service Customer
Needed my Deisel fuel filter changed. Yates service was scheduled quickly and service was done while I waited, about 45 min to 1 hr. Extremely pleased with my service writer Ashley. I also checked with independent garages and found them to be more expensive than Yates!
Larry J.
GOODYEAR
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Business Response
Thanks for the great feedback!
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Confirmed Service Customer
Gentlemen that helped me with my vehicle was friendly, respectful and most importantly not pushy. Said what was done and any recommendations. Left it up to ME to decide!
Jim M.
BUCKEYE
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Yates Buick GMC.
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Business Response
Thanks for the great feedback!
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Business Response
Hi, we are so happy to read such a great review about Yates Buick GMC!
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Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Yates Buick GMC!
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Confirmed Service Customer
Service Dept called me to schedule recall services
Ivan S.
PEORIA
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
The quotes we were given for vehicle repairs were outrageous. Also, the misinformation about parts, specifically an antenna that " had to be painted" after ordered (because that is going to justify the $500 cost!) FYI it's an $80 part that is already painted. Lastly, the inability to tell me what is covered is our power train warranty and having to wait days for the ONE person who knows, was ridiculous. All should have this knowledge. Better training? Truly disappointed
James N.
GOODYEAR
Business Response
We would like to thank you for sharing this feedback and apologize that we did not meet your expectations. We would like to speak with you regarding the situation and discuss options. Please contact us at your earliest convenience.
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Confirmed Sales Customer
I had a great experience and recommend Tony McCarty.
Keri T.
AVONDALE
Business Response
Thank you for leaving us this great review! We can't wait to see you again, have a great day.
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Business Response
Thank you for leaving us this great review! We can't wait to see you again, have a great day.
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Confirmed Sales Customer
Test drove several models one day with zero pressure or hurry. Followed up the next day and made the purchase. Financing process was quick and easy. Car delivered was very clean with a full tank of gas. Helped me set up On-Star prior to leaving the dealership. Salesperson actually stayed a little late to make sure I was all "good to go" before I left. Complete satisfaction with the entire process. Thanks for making buying a new car a very enjoyable experience!
Peter M.
LITCHFIELD PARK
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Sales Customer
Roy was awesome very knowledgeable and friendly it’s always a pleasure working with him!
Rafael A.
AVONDALE
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Confirmed Service Customer
Our salesman was top notch. Traded in a car I bought there at Yates in 2004 because Yates treats everyone so well. Our car had 284,000 miles on it and was always serviced at Yates.
Cassandra C.
LAVEEN
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Yates Buick GMC and we hope to see you again soon!
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Confirmed Service Customer
My experience was very pleasant. I was disappointed that my service took longer than I was quoted and my service advisor did not inform me of any delays. I would have been nice to have had my service advisor perform a walk around of my vehicle with me and to also inform me of what will be required at my next service interval.
Charles W.
GOODYEAR
Business Response
Hi there, thank you; we appreciate your feedback! We do hope we can be of assistance in the future. Take care!
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Confirmed Sales Customer
Mark Sheldahl was great with showing me all the options that came with the 2020 GMC Canyons. He made my shopping experiences delightful. Jeremy Hough was great in explaining all my finance details and for helping find the right bank for me to work with. Thank you all at Yates GMC!
Nicolas G.
AVONDALE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
Thank you very much! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
The gentleman that did the service was very informative on the questions I had ( Great Job .
Bert T.
MONTROSE
Business Response
Thank you for sharing this incredible feedback. Please don't hesitate to reach out to us if there's anything more we can do!