996 Reviews Found
Confirmed Service Customer
Had my truck for 5 hours and didn���t do anything to my truck.
Valerie N.
GOODYEAR
Business Response
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at your earliest convenience and we will do our best to resolve this with you.
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Confirmed Service Customer
AS ALWAYS GREAT ..CONTINUE THE EXCELLENT SERVICE.
Jack B.
GOODYEAR
Business Response
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I���ve purchased 3 cars with Yates now and my experience here has always been welcoming.
Kristain P.
PHOENIX
Business Response
Hi, your wonderful feedback and rating mean a lot to us. We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here!
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Confirmed Service Customer
Service rep Is excellent. The work was done on schedule.
John C.
GOODYEAR
Business Response
Hello, we are glad we could help! If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
easy to schedule my oil change with very friendly, knowledgeable people.
Bruce H.
LITCHFIELD PARK
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Thanks for taking the time to leave us this information about your recent visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
As this was my first time at this dealership I was pleasantly surprised by how efficient the staff was. But just a little disappointed after my oil change that the car was not washed.
Lynda C.
BUCKEYE
Business Response
Hello, we really appreciate your feedback! Thanks for taking the time to leave a review. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Service was a 10 out of 10 Thank you guys for all you do
Chris M.
BUCKEYE
Business Response
Hi there! We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
First time at Yates after recently moving here----have used Buick dealership in Arkansas for years. Very good service and responsive help.
Craig H.
GOODYEAR
Business Response
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Thank you, and have a fantastic day!
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Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Yates Buick GMC Inc.. Hi, thanks for taking the time to leave a review.
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Confirmed Service Customer
We had issues with the warranty company so my car was there over a week longer than it should have been. Kyle was great on keeping me updated and even went out of his way to follow up while he was on vacation. I appreciated his thoughtfulness in making sure we were kept in the loop. I was disappointed that when I received my car back the gas was used up too much when test driving the car after repairs, that it stalled less than a mile away from the dealership. We didn���t even make it to the gas station and had to get help to bring gas in order to make it to the circle k down the block to fill up. Definitely not a good impression after waiting 2 1/2 weeks to drive it again.
Barbara G.
GOODYEAR
Business Response
Hello, we're glad to hear you enjoyed your visit. If you're ever in need of more help, please let us know!
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Confirmed Service Customer
It was a great experience, everyone was very helpful and friendly. Felt very welcome.
Ramona R.
GOODYEAR
Business Response
We're glad everything was completed quickly and to your satisfaction! We hope you have a great day!
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Confirmed Service Customer
Hello, the representative very courteous, services was in a timely manner.
Lula S.
GOODYEAR
Business Response
We appreciate your positive review about your recent experience with us! Thank you again for choosing Yates Buick GMC Inc. and we hope to see you again.
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Confirmed Sales Customer
The best dealership in the state! Professional and Family owned and run, they pay attention to every detail. WONDERFUL!!
Tracy V.
GOODYEAR
Business Response
It is great to hear everything was done quickly and to your satisfaction! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
Services performed were done well. Supply chain for seat belt tensioning parts (Recall) fell short of my expectations, as they took over 2 weeks to arrive and I did not have enough time for the install. I am not permanently in the area, traveling.
Tom W.
LIVINGSTON
Business Response
We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us so we can work with you to make this right.
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Confirmed Sales Customer
MJ made the experience more enjoyable than I've experienced before. I have had many unpleasant experiences before as this is my 36th vehicle. She is pleasant and I didn't feel pressured, which would have caused me to walk out quickly. Thanks again to MJ.
Philip B.
TOLLESON
Business Response
Hello, we're glad to hear you enjoyed your visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Yates Buick GMC Inc.!
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Confirmed Service Customer
Ashley Salinas is very helpful and keeps me up to date on my truck even when I moved back here from Florida she is still on top of it thanks so much
Michael B.
LITCHFIELD PARK
Business Response
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We can't wait to see you again, have a great day.
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Business Response
5-star customer service is always our number one goal, and we're so happy to hear you had a great experience! Please let us know if there's anything else we can do for you. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Everything was smooth and explained about the work done and what I need in the future
Rick H.
BUCKEYE
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We're looking forward to your next visit with us!
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Confirmed Service Customer
everything was done on time and complete------- very happy
Robert I.
LITCHFIELD PARK
Business Response
5-star customer service is always our number one goal, and we're so happy to hear you had a great experience! Please let us know if there's anything else we can do for you. Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Sales Customer
Mark was great. He really listened to what we were looking for and found us the vehicle that checked all the boxes. He didn't try to sell extras we didn't need or want, and didn't push more expensive models. It wasn't a pressure sale. They fairly priced our trade-in and made sure everything was taken care of before we left. Mark even made sure everything was setup in our vehicle and that we knew and could use the different features. We went to Yates just to look at what was available, not familiar with the GMC line, but it turned out to be exactly what we wanted. The whole process, the whole experience was excellent. Mahalo Mark for your assistance and professionalism. Aloha!
Joellen S.
GOODYEAR
Business Response
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.