Customer Reviews

Easy appointment, dropped off and picked up when done. Thanks

All around a very good place to buy a used or new vehicle and very good staff. And nick from quick lube is an outstanding employee. Goes above and beyond to make it a great experience.

Your salespersons are very friendly and Knowledgeable and put no pressure on you.your service department is very good.

Service department is fast and friendly. They kept us informed each step of the way. Our service person, Kyle Johnson was informative and knowledgeable about what was going on with our car.

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Disappointed that in a pandemic there was nothing being done at this dealership. I was the only person there with a mask. The problem with this virus is you could have no symptoms but be spreading the virus. I know there must be people coming in to get their cars serviced who are at risk.

Service advisor was great

Employees wore masks! We were socially distanced. The estimate for time was accurate. Everyone was polite and efficient.

Asked at check in if there would be a problem getting the "quick lube" done in less than an hour and he said no problem. They called me at an hour and 5 minutes and then I still had to wait for them to bring my truck around to me. I guess I should never tell them to hurry up since it just seems to work opposite of intended result. I also had to ask them to reset oil monitor that should have been already done before I got into truck.

The employees were friendly, helpful, and easy to work with.

Great!

Vehicle runs very well.

Great customer service from Ashley. Only complaint is that they broke my windshield while performing a recall procedure. It was no problem leaving car for a few extra days, but when I picked it up they had not tinted the top of windshield like previous one? So that required me to bring car again for aftermarket tint.

Professional and friendly service.

Ashley Salinas she is very professional and courteous.

I am very dissapointed as i have been a customer to yates over 10 years and my recent service visit was very fustrating as the 2018 yukon denali that i purchased displayed "service park assist" message since the day i purchased it and i never understood what that meant as my previous vehicle didnt have all those fancy sensors and technology, anyways a family member that works for a general motors company explained that its an issue that need to be fixed, so i brought in my vehicle into service for that problem on a thursday and unfortunatly they did not have a loaner avalible do i was shuttled home thinking that i would get my vehicle returned the following day, i did recieve a call on thursdsy the same day that i dropped it off and was told that the sensors were not going to be covered by the gm warranty because according to them i hit the rear end of my vehicle against something and caused damage to the sensors. I have never hit anything and no one has hit me. That is how i purchased the vehicle i absolutly baby my vehicle and it remains garaged all day long, i asked how they knew that the sensor was impacted and they could not tell me how, at the end of the call they told me that they would call me back promptly after they speak with the warrenty conpany in which i did not recieve a call back until the following week so i was without a car for about 5 days , i had to take the city bus to work and ubers back home late at night and had my kids go to thier appointments on the bus as well , when i purchased a vehicle of this class and cost this is not something i should be doing.... especially during a pandemic my older son was planning on buying a preowned cadillac and i was planning on buying an acadia denali as a second vehicle but if this is the service i am goibg to recieve i will have to look else where to purchase our vehicles.

Excellent customer service

Alexa or Alexis (blond and blue eyes) was very polite, cordial and pleasant. She took great care of me and made me feel like a priority. Thank you.

Friendly and very courteous

Mrs. Marroit is awsome one of the best I've ever worked with.