Customer Reviews

It was nice to shop for a car and not have people hound me. The staff was very friendly, helpful, and knowledgeable.

Not much to say just took it in for an oil change and the staff was friendly

Appointment had to be rescheduled due to service techs not being available. Dpf fluid not filled up, had to return to dealership to have the work completed. Techs responded "I filled it 2/3rds what's the problem".

Excellent service

Titus provided amazing service. He was very transparent with the process and fairly accurate with the timing. His positive and upbeat energy is contagious and he provides a welcoming environment that leads me to believe that my vehicle is in good hands.

Service tech, Titus , was excellent. Service was performed in a very timely manner.

Excellent customer service and had the oil change done pretty fast.

This was by far the worst experience ever with Yates. I do not feel I got a thorough check out. The $10. credit for ladies day was not done, the mechanic did not put down paper mat so it had (2) footprints with grease, and the second visit in a row - car wash was broken! When I asked to have the mat cleaned the guy took it & moments later returned with it - asked what he cleaned it with he said solvent. Needless to say - next day - my mat is black. Quality customer service is not there since Mike Olaque was removed as service manager.

Kelley and Matt did a great job

Mike was fantastic, exceptional individual with great customer service skills, very positive and knowledgeable.

Everything was great. My vehicle needed an oil change and they took care of me right away. Let me know when it was done and made sure the car didn’t have anything else needed.

#d#

Great customer service, great people

Waited almost 2 and a half hours for a simple car wash. A little over an hour in the sales person said he was coming for me next...I ended up having to walk into the quick lube office myself to find out how much longer after over two hours. Had to listen to the sales people go over what was going on with several other customers vehicles in the waiting area and heard my sales person say that he works on commission, so something would be "coming out of his check" if the customer decided not to go with them. I won't be coming back for anything else at this dealership.

Friendly and helpful staff

I had stopped by for an oil change and was told without an appt it would be 3-4 hr wait.. therefore I made an appt for the next day. Well it still took 3 hrs for them to service my truck. The employees are nice and work hard..though if you offer a service your employees should know what it is.. My truck sat for 2 hrs waiting for the detail shop to apply the Diamond infusion on the windshield. I recently had surgery and it was difficult to wait that long.. that is why I didn’t wait the first day.

The first part received was defective and it took over two weeks to get a replacement part This is ot acceptable to me.

Quick Lube team is

Friendly...courteous...got the job done on time quoted

Dominick, was instrumental in orchestrating service and a faulty part on my pick up. Although I’m not enthusiastic about the purchase of this particular model (I’ve had three faulty parts before first oil change on my 2022 Chevrolet Custom), I am confident I can reach out to the department for reconciliation. When I picked up my vehicle once serviced, I noticed someone’s spit wad on inside, driver side, windshield. I let service know that I had to remove it with sanitizer. I thought maybe it was because I have law enforcement supporter sticker on my rear window, but honestly couldn’t tell you why this occurred. I’ll review the footage on my dash-cam to see if anything was recorded as it turns on when vehicle is turned on. In closing I would just like to reiterate the excellence in service, and I will be back!