981 Reviews Found
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Yates Buick GMC and we hope to see you again soon!
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Confirmed Service Customer
Service Rep very nice and courteous. However, I had a routine oil change and had oil dripping on my garage floor (does not make this old woman happy that now I have to clean it up) following the service. I took it back in and I was told it was oil that just needed wiped off (���usually they do a better job than that���). I have had all my oil changes at Gateway Chev prior to this time and never had oil dripping following an oil change.
Susan O.
GOODYEAR
Business Response
Thank you for reaching out to us. We regret to hear about the situation you have described. We agree you shouldn't have to be cleaning up after a service job. We have taken the steps to bring this to the attention of our service director, who will speak to the technician and service writer involved. thank you for taking the time to review, have a great day.
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Confirmed Service Customer
Fairly new as fulltime Arizona residents, so this was just third time using Yates for service on our two Buicks. Continue to be impressed with their service and customer attention.
Craig H.
GOODYEAR
Business Response
Thank you for choosing Yates Buick GMC as your first choice for all your automotive needs! Thank you again for the great review!
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Confirmed Service Customer
Excellent customer service as always...my advisor, Ashley Salinas, is the best!!!
Michelle P.
CAVE CREEK
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the Ashley. Thanks for taking the time to leave a review.
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Yates Buick GMC and we hope to see you again soon!
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Confirmed Service Customer
Once again, Ashley and the rest of the Yates service team did an excellent job repairing my truck! They were fast, completed the repair right the first time and were a genuine pleasure to work with. I've been a customer at Yates for years now and simply wouldn't consider going anywhere else! I highly recommend them!
Steve H.
AVONDALE
Business Response
Wow, we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Very satisfied with my service. Thank you Marlena
Donnie C.
GOODYEAR
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Yates Buick GMC INC.
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Confirmed Service Customer
As always Ashley takes good care of me! I really like working with her!
Mary C.
GOODYEAR
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the Ashley. Thanks for taking the time to leave a review.
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Confirmed Service Customer
If I need car care, I love dropping it off at Yates. The dealership staff is friendly and efficient and usually without error. This past time, there was an issue after I received the car after repair and service, but Ashley and team quickly remedied the situation without complication.
Christine D.
BUCKEYE
Business Response
Thank you for choosing Yates Buick GMC as your first choice for all your automotive needs! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Customer service is excellent, service was timely, I am sure that I will be back
Daniel M.
PHOENIX
Business Response
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Melanea in the quick lube side was super helpful
Jackie C.
GOODYEAR
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Yates Buick GMC and we hope to see you again soon!
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Confirmed Service Customer
YOUR SERVICE WAS GOOD. FIRST TIME FOR SERVICE, ( DO NOT LIKE SALES DEPT,)
Arthur J.
GOODYEAR
Business Response
Thank you again for taking the time to let us know how we did. Please reach out to our Sales Manager Matt Van Horne, we would like to know more about your experience regarding sales (623 )932-1818. Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
My service advisor Ashley was very sensitive to my needs with my car repair and did a great job to make sure I got my vehicle back on time and I really appreciate the great service she provides over there for Yates kudos to Ashley service advisor
Eric M.
BUCKEYE
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Yates Buick GMC. Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Sales Customer
Great experience all around. Manager was great about solving any issues I had. Customer service was exceptional
Jennifer Q.
GOODYEAR
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Yates Buick GMC and we hope to see you again soon!
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Confirmed Service Customer
The best dealership experience possible.
Brent N.
Litchfield Park
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, Yates Customer Care Team.
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Business Response
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
They mailed me an oil change offer for my gmc sierra V8��� but when I tried to use it, they told me it that was valid on a SMALLER vehicle only, they did not give any discount at all.
Leonardo F.
AVONDALE
Business Response
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
Me and my partner bought both cars from David. I must say we had a great experience and no pressure environment. David will do what he can to help you and walk you through your process. Thank you David and Yates!!
Kevin C.
PHOENIX
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Yates. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Yates Buick GMCand we hope to see you again soon!