Customer Reviews

Always professional & excellent service .

Easy, hassle free purchase.

They collected my car serviced it, washed it and ready to go in limited time. Will definitely be back.

Jeremy always Takes excellent care of me. Quots fair price for the service. Always contact me if there is any additional service needed. And returns my vehicle on time.

Fast, efficient service

Always super easy and Ashley in Service and John who has retired in parts are amazing! Actually all the staff I’ve interacted with has been wonderful!

Excellent service team

Love the customer service! Friendly staff! You are all awesome! Also the service was quick and we love the fact that you take the time to let us know what services are coming up based on mileage! See you soon!!

Very friendly individuals great service it doesn’t take a lot of time to get the job done.

Took my 2014 GMC truck in because of paint peeling off on several body parts. Was informed by the service department rep(Shane) to call the GM customer hotline number so I did that but was told that my truck had reached the 36,000-mile bumper to bumper warranty. So they said that if I wanted more help with the situation that I should contact my local dealership and see one of the head mangers to see if he or she could do anything else to help me. So I went back to Yate’s dealership on or about the middle of August 2019 and spoke with the service department supervisor(Michael) that is when he said "ok let me take some photos of the effective areas and I will do my best to get an answer back to see if we may be able to help fix the problems". I finally got an approval back from Michael about a few weeks later around the last week of August and was told that I would have to pay out of pocket $500 if I wanted to get it painted so, we started the process to get my truck in to get painted after the labor day weekend due to me having family in town. So I dropped my truck off on Monday September the 30th to Yates and received a Loaner to drive until my truck was back from the paint shop. So the very next day I received a call from Shane the service rep guy and he informed me that my truck had been picked up by Blue collision shop and also if I wanted to get the top of my truck painted effected area that it would be something that I would have to pay out of pocket and I formed him that Michael already knew about that as well but must have forgotten to include in the approval process. So I made a visit to see Michael at the dealership that day and he said to give him about 24 to 48 hours to get an answer back and so after calling and leaving messages many many times over about a week or so Michael informed me that they(GMC) approved the claim but I would have to pay out of pocket another $700 to get the top of my truck painted. I explained to him that I wouldn't be able to do at this moment because of other financial obligations but at another time in the near near future. Michael said to me “ok no worries let me know when you're ready”. So Blue Collision proceeded with the paint job. I received a call from Shane on October 30th informing me that my truck was back at the dealership and ready for pickup. I think the most thing about this whole situation was a Big lack of communication from the dealership from beginning to end and not responding to my phone calls and keeping me updated on everything throughout the process. Many times I would just try and contact Blue Collision Paint shop to see what the status were. But I would like to say that Michael truly does go out of his way to help in a big way and I feel he generally cares about the Customers. That is all!!

The repair lasted for only one time. Still getting same message. Reschuled again

Slow

I get welcomed when I arrive. All questions answered quickly. Clean lobby, nice treats and good coffee.

The oil change I received was great. But no happy at all with my new transmissions. My car is still not running great after 2800. And the mechanic said it could be something else I have brought my car there 3 times each time its something different. Not to mention on Halloween I just found out when gmc put in my new autostart my other kids don't work so now they need to be re programmed. I would not recommend anyone . And I will be taking this matter all the way up

Excellent customer service as always!!!

Did a great job as usual

Ashley Salinas is extremely professional and went above and beyond to assist me!

Great dealership. My service appointments are on time and competitive in cost. Friendly staff.

Jordan provided excellent customer service. Jordan kept me well informed of the progress and services as they were being performed. I would like a better car wash next time. The wash was messy, but this is no reflection on Jordan. Good work and I appreciate your quality service!

Sales staff very friendly and knowledgeable. No pressure to buy, but supportive in explaining all parts of the buying experience.