1016 Reviews Found
Confirmed Service Customer
Cost went up and service went down. We've been going to Yates for 19 years and have always recommended Yates and bought vehicles there however, service is NOT like it used to be. It seems like there was a lot they did not do and the paperwork was checked off that they did. They said windshield washer fluid was added however it is still empty. They took the lugnut/rim cover off to do tire rotation but never put it back on. So disappointed, we will start going somewhere else.
Joe P.
BUCKEYE
Business Response
Thank you for leaving this feedback. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us so we can work with you to make this right.
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Business Response
Hi, thank you so much for your high rating. Thank you, and have a fantastic day!
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Confirmed Service Customer
Everybody was very helpful I would definitely be going back for all my services
Christian T.
tolleson
Business Response
Hi, thank you so much for your high rating. Thank you, and have a fantastic day!
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Confirmed Service Customer
Very friendly & professional! Always satisfied with service !!
Nora G.
PHOENIX
Business Response
Hi, thank you so much for your high rating. Thank you, and have a fantastic day!
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Business Response
Hello, we really appreciate your feedback! Thank you again for choosing Yates Buick GMC INC. and we hope to see you again.
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Confirmed Sales Customer
Very friendly, did not feel rushed or pressure on our purchase. Everyone was very professional and knowledgeable. We will definitely be recommending Yates gmc.
Bruce R.
PEORIA
Business Response
Hi, we are so pleased you enjoyed your visit to Yates Buick GMC INC.! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Business Response
We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!
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Business Response
Hi, thank you so much for the positive review! We look forward to your next visit! Take care!
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Confirmed Service Customer
Availability of ride to home and pickup if needed!
Lorraine B.
GOODYEAR
Business Response
Hi, thank you so much for your high rating. Thank you, and have a fantastic day!
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Confirmed Service Customer
Supposedly they rotated my tires which I don't believe they did. The air they claimed was 35 for each tire but I read it as I was leaving the dealership and they were 32, 33, 33, 31. After I drove a bit, I checked again and they only read a point higher on each. They gave me a quote for other services and blocked out cheaper numbers and wrote in much higher numbers. The bottom line on the estimate was 708.58 which was not blocked out, and the total for what was hand written came to 1279.75. Which is it and why the almost doubled price? I think I should get this service for the actual price printed out. If you honor that, I would be happy to bring it in for these services. It just feels like Yates is sliding to the side of poor performance in this area - it didn't used to be like this.
Sherry S.
LITCHFIELD PARK
Business Response
Thank you for providing us with your feedback. Our team is dedicated to providing a great experience for customers and we would like to discuss this issue in greater depth. Please give us a call at your earliest convenience.
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Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Confirmed Service Customer
I received a call from the service department reminding me that it was time to schedule an oil change and I was able to pull in for a quick oil change after work. I appreciate being able to do this after work instead of devoting a Saturday morning so I could sleep in lol - Thanks
Elanine G.
GLENDALE
Business Response
Thank you so much for taking the time to let us know how pleased you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!
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Confirmed Service Customer
Service advisor worked me into the schedule, so that I could have the battery replaced in my vehicle. Very quick service.
Paul D.
GOODYEAR
Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.
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Confirmed Service Customer
Service appeared to be OK at first, waiting time was reasonable. I inquired about tire rim repair which was never followed up on. Car was not washed.
Loretta W.
SURPRISE
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail.
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Confirmed Sales Customer
I very much appreciated the entire sales experience at Yates. Especially the knowledge of the vehicles, along with all vehicle features. Everything pertaining to the vehicle has been as promised. Also, I felt that my needs were met, and I was matched to the vehicle that best suited my needs, both in the categories of finance and vehicle options and trim packages. Thanks very much.
Stephen G.
AVONDALE
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Jerry and Armando did a great job however, who ever installed my window guards the front windows still jam!
Jeanne D.
SURPRISE
Business Response
Thank you for providing this feedback about your experience. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience.
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Confirmed Sales Customer
We appreciated the time and effort the team at Yates Buick-GMC took to make our visit and purchase pleasant and accomodating. Again thankyou for making yet another satisfied customer!!!
Richard P.
GOODYEAR
Business Response
Hi, thank you so much for your high rating. Thank you, and have a fantastic day!
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Confirmed Sales Customer
Yates sales Manager (Mat) did a great job in assisting with me with my truck. Thank you.
Richard E.
LAVEEN
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Yates Buick GMC INC.. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Thank you for taking the time to share your experience with us! Our team will be so happy to hear you enjoyed working with them. We're looking forward to assisting you again in the future. Take care!
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Confirmed Service Customer
I appreciate that Armando listened to our concerns and addressed the problem with our GMC. Though we are disappointed with GMC, Yates has been very supportive and I am grateful
Alfred B.
LAVEEN
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!