The whole Yates Buick GMC team would like to thank you for this great feedback on your visit to our dealership. We are happy to hear that you were pleased with your visit and hope to see you in the future.
Needed my Deisel fuel filter changed. Yates service was scheduled quickly and service was done while I waited, about 45 min to 1 hr. Extremely pleased with my service writer Ashley. I also checked with independent garages and found them to be more expensive than Yates!
The quotes we were given for vehicle repairs were outrageous. Also, the misinformation about parts, specifically an antenna that " had to be painted" after ordered (because that is going to justify the $500 cost!) FYI it's an $80 part that is already painted. Lastly, the inability to tell me what is covered is our power train warranty and having to wait days for the ONE person who knows, was ridiculous. All should have this knowledge. Better training? Truly disappointed
We would like to thank you for sharing this feedback and apologize that we did not meet your expectations. We would like to speak with you regarding the situation and discuss options. Please contact us at your earliest convenience.
Test drove several models one day with zero pressure or hurry. Followed up the next day and made the purchase. Financing process was quick and easy. Car delivered was very clean with a full tank of gas. Helped me set up On-Star prior to leaving the dealership. Salesperson actually stayed a little late to make sure I was all "good to go" before I left. Complete satisfaction with the entire process. Thanks for making buying a new car a very enjoyable experience!
My experience was very pleasant. I was disappointed that my service took longer than I was quoted and my service advisor did not inform me of any delays. I would have been nice to have had my service advisor perform a walk around of my vehicle with me and to also inform me of what will be required at my next service interval.
Mark Sheldahl was great with showing me all the options that came with the 2020 GMC Canyons. He made my shopping experiences delightful. Jeremy Hough was great in explaining all my finance details and for helping find the right bank for me to work with. Thank you all at Yates GMC!