Service Rep very nice and courteous. However, I had a routine oil change and had oil dripping on my garage floor (does not make this old woman happy that now I have to clean it up) following the service. I took it back in and I was told it was oil that just needed wiped off (���usually they do a better job than that���). I have had all my oil changes at Gateway Chev prior to this time and never had oil dripping following an oil change.
Thank you for reaching out to us. We regret to hear about the situation you have described. We agree you shouldn't have to be cleaning up after a service job. We have taken the steps to bring this to the attention of our service director, who will speak to the technician and service writer involved. thank you for taking the time to review, have a great day.
Once again, Ashley and the rest of the Yates service team did an excellent job repairing my truck! They were fast, completed the repair right the first time and were a genuine pleasure to work with. I've been a customer at Yates for years now and simply wouldn't consider going anywhere else! I highly recommend them!
If I need car care, I love dropping it off at Yates. The dealership staff is friendly and efficient and usually without error. This past time, there was an issue after I received the car after repair and service, but Ashley and team quickly remedied the situation without complication.
Thank you again for taking the time to let us know how we did. Please reach out to our Sales Manager Matt Van Horne, we would like to know more about your experience regarding sales (623 )932-1818. Thanks again for taking the time to leave us this information about your recent visit. Take care!
My service advisor Ashley was very sensitive to my needs with my car repair and did a great job to make sure I got my vehicle back on time and I really appreciate the great service she provides over there for Yates kudos to Ashley service advisor
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Yates Buick GMC. Thanks again for taking the time to leave us this information about your recent visit. Take care!
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Me and my partner bought both cars from David. I must say we had a great experience and no pressure environment. David will do what he can to help you and walk you through your process. Thank you David and Yates!!
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Yates. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!