1033 Reviews Found
Business Response
Hi there, thank you for taking the time to leave a review for us at Yates Buick GMC INC.. We're happy we could meet your expectations! Please don't hesitate to reach out to us if there's anything more we can do!
Was this review helpful?
Business Response
Wow, we're glad you had such a wonderful experience with us! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
Service agent Ashley is so professional and understanding of your needs as a customer very transparent at letting you know what is going on through out the process of your vehicle being fixed. Thanks
Jerry J.
AVONDALE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We look forward to your next visit! Take care!
Was this review helpful?
Confirmed Sales Customer
Christian Rose did an outstanding job explaining everything about the vehicle, having it ready when we got there and the whole process was not stressful.
Marcus R.
GOODYEAR
Business Response
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Feel free to reach out to us if you need anything. Have a wonderful day.
Was this review helpful?
Confirmed Service Customer
Everything was great.Done in a timely manner, very courteous and efficient.
Daniel D.
LITCHFEILD PARK
Business Response
Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Was this review helpful?
Confirmed Service Customer
Vehicle was serviced back in early May. I set an appt to have warranty work done. Was told it would be done same day and i said i would wait. Brought vehicle in at 7am, 8 hours later I am told they didn’t have the part in stock after all, even though i called the day before to confirm they did. Wasted my entire day sitting at the dealership. Service manager stepped in and was told he would handle himself. He ordered the part and contacted me the following week to set up an appt. I also set an appt for a full detail to be completed while it was there. I was told they needed the truck for one more day as the detail would take 6 hours. My truck was there for 3.5 days for minor warranty repair and a full detail. My wife picked the vehicle up and immediately called me to tell me the truck looked like it was taken into a drive thru wash and interior somewhat wiped down, no detail was ever completed. I left a message regarding this and still have no received any follow up contact. Warranty work was completed properly.
Jerry H.
SURPRISE
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
Was this review helpful?
Business Response
Hi, thank you so much for the positive review! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Was this review helpful?
Business Response
Hi there, thank you for taking the time to leave a review for us at Yates Buick GMC INC.. We're happy we could meet your expectations! Thank you again for the great review!
Was this review helpful?
Confirmed Sales Customer
I came in to trade my car in due to previous experience with a dealerships that lie to me, spoke to Mike and explained everything to him, I was pre approved with someone else, he and his team went beyond and above and took care of me. I was in there less than a hour contract signing was fast I was in and out and I have my car. Thanks Yates your team Rocks.
Sheron D.
PHOENIX
Business Response
Hi there, your satisfaction is our top priority. Thank you so much again for your feedback! We hope you have a great day!
Was this review helpful?
Confirmed Service Customer
I walked into service department to drop off terrain and waited for anyone to acknowledge me while 3 service reps/cashiers Titus, heavy set guy and girl giggle and literally play grab a**. Finally someone acknowledged me and let Efron know I was there. Mind you this visit was because my previous visits issue with radio wasn’t logged and completed properly. I will say Efron was quick and professional but the rest of department no so much
Gary S.
BUCKEYE
Business Response
Hi, we regret to hear that you had this experience with us. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Yates Buick GMC INC. (623) 748-0839
Was this review helpful?
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Yates Buick GMC INC.. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Was this review helpful?
Confirmed Service Customer
THE SERVICE DEPARTMENT HAS BEEN EXCELLENT. THEY ARE WORKING ON A CHALLENGING A/C ISSUE THAT IS TAKING MORE THAN NORMAL TIME TO RESOLVE. THEY ARE PROVIDING ME WITH TRANSPORTATION DURING THIS TIME WHICH IS A GREAT HELP. THANK YOU.
Jack B.
GOODYEAR
Business Response
Hi, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Was this review helpful?
Confirmed Sales Customer
Justice was awesome. He went the extra mile to help us and make sure everything went smooth. Pedro in Finance was a great experience when going to finance usually is not. From start to finish, this was a fantastic experience!
William R.
PHOENIX
Business Response
Hi, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Was this review helpful?
Business Response
Hi, thank you so much for your high rating. We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Business Response
Hi, thanks for your praise and kind comments about our team. Hi, thanks for taking the time to leave a review.
Was this review helpful?
Confirmed Service Customer
Waited for over 2 hours for an oil change. Not good.
Jeanna S.
AVONDALE
Business Response
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Was this review helpful?
Confirmed Service Customer
Very satisfied with the customer service i usually deal with Ashley Salinas if I have any problems she is very helpful in getting it straightened out
Joseph A.
GOODYEAR
Business Response
Hello, thank you for your kind words and this wonderful review! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Was this review helpful?
Confirmed Service Customer
Welcomed by staff member and explained everything thoroughly. Very professional and courteous. Service was completed in a timely manner I really was expecting to be there for at least 4 hours but I was there less than 2 with my service completed and a clean truck I was very pleased thanks to the staff at yates
William S.
PEORIA
Business Response
Thank you for choosing Yates Buick GMC INC. as your first choice for all your automotive needs! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Was this review helpful?
Confirmed Service Customer
Titus was very helpful. I will deal with him from now on.
Michael A.
AVONDALE
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to see you soon!
Was this review helpful?
Confirmed Service Customer
My routine oil change and check , turned out to be 2 additional items that needed care. I thought it might take all day , but to my surprise it was done in just a couple hours.
Roberta M.
GOODYEAR
Business Response
Hi, thank you so much for the positive review! Thank you, and have a fantastic day!