Customer Reviews

So far all good - very courteous also my vehicle have been serviced very promptly.

Customer service was wonderful

Great customer service from my service advisor Ashley

My issue did not got resolved, my truck still having problems

Kelly was great, made entire experience simple, straightforward, and easy. Entire staff was professional.

40K oil change. Uneventful. Proper measures taken for Virus by my observation. Safe, distanced waiting area available. Car returned washed and oil change successfully done in about an hour or so. I did have my free coffee and yogurt, as well as talked with sales team about possibly buying a truck. What more could you ask for?

My first visit to the service Dept for an oil change, general service, and wheel rotation was quick and efficient. However the service tech was really not helpful and did not listen to my major complaint about the car. The panel and several other places inside the care rattled and more descriptive vibrated VERY LOUDLY. I took the car back three days later because of a recall they couldn���t fix on my first visit. Charity was helpful and finally understood my real concern about the car - the very noisy ride.

Kelly was super helpful and made this the easiest experience ever. He was very knowledgeable and answered all our questions

Your people were wonderful. They were considerate, took much time working on my "problem with onstar" but I still cannot get my minutes..... I can't blame anyone but them. Thanks for all the time and attention you gave me.

Yates Associates were courteous and knowledgeable.

we were given misinformation about our glass coverage on the day we picked up our car not while it was being serviced.

Ashley once again did a great job.

Completed my maintenance issues in a timely fashion thank you

The entire team at Yates Buick from the initial call to the end of the service was excellent. ALL representatives was extremely helpful and willing to assist. Excellent Customer Service. Thanks Charity for your assistance and knowledge of the service I needed.

they were able to fix my problem with minimal cost, quickly!

As usual I took my car back after experiencing some issues.... I quite honestly was very frustrated, but from my previous experience with Buick at Goodyear I knew this would be taken care of. I went ahead and took my car for the same issue that I have took it in before a few consecutive times and I previously worked with Phillip he was very amazing very professional and honestly he took care of me. They say they will take care of you but they really will they went above and beyond so far my car has not had an issue and my frustration became something of the past. Thank you so much this is why I will continue staying here everybody at this dealership is nothing but positive.... and purchasing a vehicle here and knowing that you have the best people in service it's what makes it the best! ..... during the time that I had my car in service I had to deal with my son being hospitalized for a few days I was frustrated and this was the last thing I wanted to worry about and this is exactly what they did they made me feel as if this was not even a problem and out of all of the times I have received service aside from the one where I almost delivered and another service person took care of me this is also one of those Unforgettable times where you are very grateful to have exceptional service thank you again!

Three trips to the dealership to fix one thing.

I always receive excellent service when I go to Yates. The young technician who took care of getting my oil change done was Nicholas. He was great. Very courteous and professional. He had my SUV washed and looking beautiful when I got it back. Nicholas had even taken care of getting my second row seat buckle replaced, which I hadn't known had been a recalled item. Nicholas is a great example of the outstanding people who work at Yates. They are the best!

Kelly was really helpful and nice and made this experience

My GMC Terrain broke down far from a major city and I had to use the GMC Emergency Roadside assistance. At first it was hard to get to a live person, especially because I had not internet reception. Once I was given the GMC location where the car would be taken to, the service department took AMAZING car of me from the towing company to the completion of the repair! So thankful for the experience and all persons who turned a what could have been a bad experience into a great experience.