1016 Reviews Found
Confirmed Sales Customer
Tony and Roy made this experience very pleasant. Want in there and walked out of there with the vehicle i wanted with ease. Thank you for making it such a seamless transaction.
Olivier L.
GILBERT
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to Tony and Roy. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Best car buying experience I���ve ever had. My Salesman Justus Hough, made our day! He���s the most friendliest, happiest, knowledgable salesman i have ever met. The Manager, Jeremy took very good care of us and treated us like family. He made sure we were happy with our purchase and got the best deal for us. These guys are the best in the business! Everyone I know will hear me brag about them. Because of them, I will never buy a vehicle unless it���s from Yates. Thank them for taking care of my Family!
Vicente D.
GOODYEAR
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Yates Buick GMC, thanks for taking the time to leave a review.
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Confirmed Service Customer
Brought my car in for an oil change, tire rotation, and to replace the air filters. They did not re-set the air filter monitor from 40% to 100% and did not provide me with the old filters so I could not be certain that they changed the filters. And they did not refill my tires to 38, so I am not certain that my tires were rotated. When I noticed these things, I immediately returned and asked them to address these issues. They gave me the old filters, and re-set the monitor. However, they still did not refill my tires.
Doug P.
GOODYEAR
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Confirmed Service Customer
I had a great experience at Yates, always have, but was saddened to learn that Mr. Yates had paced. RIP
Layne P.
PHOENIX
Business Response
Hello, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
I called and scheduled an oil change and a multipoint inspection. Only an oil change was done and the next oil change sticker was not placed. When I drove home which is 2 minutes away. I had a flat tire and if the multipoint inspection was done as I requested when I called the screw in my tire would have been found. Due to the negligence of the staff I drove off the lot and with a low tire. This is the second time that I requested the inspection and the paperwork says that it was postponed. Overall just highly dissatisfied with this visit.
Cristal C.
GOODYEAR
Business Response
When you have an opportunity, please reach out to us at (623) 748-0839 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Charity is awesome! Thanks for all your help!
Alvaro R.
SURPRISE
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Yates. Thanks for taking the time to leave a review.
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Confirmed Service Customer
Second time problem occurred. Was told it would take two hours. I opt. To wait. Two hours later they told me they haven���t started yet. Took them tell around 530 or six pm to finally get it fixed.
Shirley B.
BUCKEYE
Business Response
Here at Yates Buick GMC, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (623) 748-0839 to discuss ways we can better serve you in the future.
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Business Response
Hi, thank you so much for the positive review! We look forward to your next visit! Take care!
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Confirmed Service Customer
I always bring my vehicle here for oil changes. They told me it would be 1 1/2 hours and it was. They have a very nice waiting area.
Mike W.
TONOPAH
Business Response
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Too slow, scheduled service are not on schedule. Never get called back for updates on my vehicle or when it���s ready.
Eduardo B.
BUCKEYE
Business Response
Eduardo G Becerra, thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.
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Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
I still haven���t received a call from Brian after I was promised I would hear from him the same day of my service. I���m tired of dealing with this dealership. Totally unorganized
Taylor N.
SURPRISE
Business Response
We would like the opportunity to make this up to you. Please contact our manager at (623) 748-0839 so we can make your experience a positive one.
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Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Business Response
Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
Easy to work with- great customer service from Phillip and Shane over the years
Sue G.
LITCHFIELD PARK
Business Response
Thank you for choosing Yates as your first choice for all your automotive needs! We hope to see you soon!
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Confirmed Service Customer
Phillip was very nice and took care of my car needs.
Brenda T.
BUCKEYE
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Yates. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
My customer service person was very informative and efficient
Barbara M.
AVONDALE
Business Response
Hi, we're happy you found our staff to be so supportive during your experience here at Yates. We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
The salesman Kelly Kaio was very knowledgeable and a pleasure to do business with. The whole experience went well.
Michael R.
SURPRISE
Business Response
Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!