Hi, it's upsetting to hear that your experience was anything but stellar. We appreciate you bringing this experience to our attention. If you are willing, please contact us so we can work towards a resolution. We look forward to hearing from you.
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience.
We're sorry to hear about your most recent experience at our dealership. Customer service is our number one priority and we would like to further understand the details of what happened at our service department. Please contact our team at your earliest convenience.
I had a service appt for my car on 1/4 because I had system notifications (brake light assist, steering wheel assist). I ended up dropping my car off on 1/2/22 when the car locked up on me while driving and shut off. I had to tow my car to your establishment. My car was not completed until 1/20/22. Apparently the only thing wrong with my car was the battery. Your service center had my car for almost 3 weeks just to tell me I needed a new battery. That is extremely unacceptable. I was without a vehicle and had to make travel arrangements for childcare pickup and myself to and from work. After paying almost $600 for a new battery and diagnostic charge, I finally got my car back. It was washed however the inside of the vehicle smelled like someone was living in there. It had body odor on the seats and I had two big cracks on my windshield. It should never have taken close to three weeks to work on my car and I should never have gotten it back in the condition I did. I’m extremely dissatisfied with my service experience.
Thank you for your feedback and we apologize that we did not meet your expectations. We want to look into your situation and discuss options to correct any mistakes. Please contact us at your earliest convenience so we can work on a solution.
I am giving this rating for the time and energy it took me to get this dealership to finally correct an issue I brought up to them 18 months prior and them just masking the problem and not fixing it. It took me contacting GM directly to get this solved. That is a problem. Horrible experience with this dealership for this issue. Taking my service and ALL my and my wifes future vehicle purchases to another dealership. We buy a lot of new vehicles too! UNACCEPTABLE EXPERIENCE
Hi there, we regret your most recent visit with us was not up to the standards we strive for. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.