862 Reviews Found
Confirmed Service Customer
My Service Agent Mike was excellent...took good care of me...however, whoever is washing the cars needs to do a better job...my truck didn't even look like it had any washing to it...windshield still had a ton of bugs on it...also, the service tech that replaced the cabin filter didn't test ofter install...I had to come back the next day to get it looked at it again and a leaf or object fell in and it sounded like a helicopter when internal fan was on high...then when the truck was returned back to me, there were extra screws left on my console...the tech had to come back out to replace them in and secure it...pay more attention to detail...I still trust Yates with my vehicles...would like to see more care...BTW the transport drive Juan was excellent...
Stephen N.
LAVEEN
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again, have a great day.
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Confirmed Sales Customer
Comms are down. Big boys club you got going there. Everyone is in a meeting AFTER contract is signed. Only nice person is the secretary answering phones up front.
Marc M.
TUCSON
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
Alex is a great help always friendly and knowledgeable.
Richard W.
BUCKEYE
Business Response
Hi there, thank you for taking the time to leave a review for us at Yates Buick GMC INC.. We're happy we could meet your expectations! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Sales Customer
Sales person Trudy was very helpful with the process and knowledgeable. It was a great experience.
Efren M.
GOODYEAR
Business Response
Hi, we are so happy to read such a great review about Yates Buick GMC INC.! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I scheduled an appointment early at 7:30am and let them know I would be waiting with the vehicle. Simple oil change no extras. I get checked in about 7:10am and it took 3 hours for them to complete. They overbooked and don't stick to scheduled times I was there about 2 hours before I saw them take my vehicle back to the service bay.
Mike W.
TONOPAH
Business Response
We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
Very friendly, kept me updated and fixed all my concerns. Great service.
Tahnee A.
GOODYEAR
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Service Customer
Ashley was very nice and communicated with me as to when my car was ready.
Kathy C.
LITCHFIELD PARK
Business Response
Hello, thank you for your kind words and this wonderful review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Yates Buick GMC INC.!
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Confirmed Service Customer
The staff at Yates was extremely helpful. Chris was was friendly and Professional. He make sure the issue was addressed and properly repaired.
Joseph M.
GOODYEAR
Business Response
Hi, thank you for the high star rating! We hope you have a great day!
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Confirmed Sales Customer
I came to the dealership on spur of the moment about a possible trade in with my 2016 Jeep. I received great service from James and Matt. They worked with what was within my budget and stuck to that. They went over everything the new vehicle had to offer, answered any questions I had
Amanda Z.
TEMPE
Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We can't wait to see you again, have a great day.
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Confirmed Sales Customer
Dylan my salesperson and Matt the GM were extremely professional to work with and were willing to make a deal for me to trade a car and buy something new. Awesome guys who left me Impressed and willing to come back for another GM car one day
Francisco J.
SAHUARITA
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
I had pretty poor service on my first visit to your service center. Made an appointment for my trucks first oil change and purchase the maintenance plan through your dealership even thought I live in Mesa and your dealership is located in Goodyear due to great sales service when buying the truck. I was called that my truck was complete got in to my vehicle, question if my car was even service due to the oil life was still at 10% hoping just not reset, spoke to advisor and he came out and reset oil life. Was told that all other fluids would be checked including DEF on this visit, on my ride home I check the DEF level and not filled at all along with the windshield fluid not filled, again I live in Mesa not Goodyear. It is very disappointing that I had such a great sales experience with your dealership and to feel I was safe to make the maintenance trip to your dealership even know it is farther away and just be disappointed with your service department. Advisor said he was going to discuss with his supervisor but I have not heard back from anyone. Really feel like I wasted my money for this maintenance plan.
Timothy S.
MESA
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
Service rep Sean was very through, knowledgeable and helpful. He’s very patient and approachable. He deserves a raise.
Desiree A.
GLENDALE
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
Customer service was outstanding! The team worked well together to ensure they provided the best support at every level.
Estella A.
LITCHFIELD PARK
Business Response
Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Sales Customer
This was probably the best buying experience I have ever had at a car dealership. I typically negotiate via email so I have to spend as little time as possible with the sales vultures. In this cas a friend was purchasing a truck and I dropped him off at Yates. I met Julio and he was a super nice guy. Fast forward to the evening and I got a text from Julio saying my friend had given him my number because he thought I might be interested in a new truck. I had been searching for a deal for six months and was astonished at the price my friend got. Julio texted me some numbers based on my trade in but they just did not fit my budget. He said he would speak to his sales manager and was very cordial. The next day I was dropping of my friend to pick up his truck and the sales manager asked to see my trade in. They upped the offer and I bought a truck. Thank you Yates team!
Brooks R.
PHOENIX
Business Response
Thank you for your feedback! Our team works hard to provide every customer with 5-star service and we're glad that you enjoyed your experience with us. If there's anything else we can do for you please don't hesitate to reach out. Take care!
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Confirmed Service Customer
My experience in getting my vehicle there was a nightmare. Once Yates found my vehicle and I requested Ashley to be the “go to” person in service she communicated with me throughout the day on a daily basis. Thanks Ashley Salinas for a positive attitude and thinking of the customer first ❤️
Gloria D.
SALOME
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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Business Response
Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!
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Business Response
We appreciate you taking the time to leave us this awesome feedback and excellent star rating! We look forward to working with you again in the future.
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Confirmed Service Customer
Was concerned and the Service Guy Duenas was thorough in explaining the issue
Santiago B.
PHOENIX
Business Response
Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at our dealership! We are looking forward to working with you again in the future.
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Confirmed Service Customer
Service writer very polite and helpful
Albert B.
LITCHFIELD PARK
Business Response
We're glad to hear you found our staff was very polite and helpful! We sincerely thank you for the positive review, and look forward to seeing you again soon!