Review Details

Scheduled an appointment for Friday, November 19 to drop off vehicle for an oil change, rotate tires, and check two warning messages that keep popping up. The messages “trailer brake system” and ‘“stabilitrack”. Your representative was informed of the two messages and it was also indicated when the appointment was made. The rep stated she would call me at 2:00 pm and never called. I called to follow up on my vehicle around 2:45 pm. She then told me that she checked the battery on the truck and that it was fine. I was aware of that. That’s not why I took my vehicle in for. The vehicle was taken in mainly because of the two messages I Was receiving. She then told me that she was waiting for a master tech to look at my vehicle because of all the codes that showed up. I asked when my vehicle would be ready and she stated, she didn’t know and that I should leave it overnight. This is why I made an early appointment, leaving my vehicle was not an option and he should have called with an update like she said she would. I told her that I was picking up my vehicle and to have it ready. On Sunday, the 21st, I checked under the hood and the lid that covers the battery was not placed back on, it was just left on the side. The cap to the water (windshield) reservoir was missing. I immediately took pictures and sent them to Robert Porter. I was upset over all the bad service I received that day. It made me feel like I could not trust your mechanics are doing their job. Did my oil even get changed? At this point, I don’t know if it was. The way my truck was left, it gave me the impression that it wasn’t. I go to Yates because I’ve never had bad service in the past. Second, I live in the area and don’t want to commute to another location to have my truck serviced. Robert Porter reached out to me on November 22 to talk about my experience. He assured me that he would handle the situation and make things right. Robert and I agreed that another appointment would be made to address the issues that were not fixed.