On 11/25/21 at 11:09 am, I processed the ordering for a Yukon XL from the Yates dealership. I arranged for pickup of the vehicle 2/12/21. Upon arrival, I immediately noticed that they ordered a Yukon and not a Yukon XL. They told me that this is what I signed for, I clearly clarified that this was not what I ordered. Fortunately, I kept my original paper work with my signature and $1,000 deposit showing that I in fact ordered the Yukon XL. They could not find their paper work showing the original order. I tried to re-order the vehicle however, certain components were not available and the truck could not be ordered at this time due to COVID. I specifically ordered a diesel to tow my boat ang timing was critical so that I had ample time to break in the engine before towing. I asked if there was anything they would do, such as free oil changes or reduced cost of a lift kit that was installed on the vehicle and they said that if I didn't want the truck it was already sold. I told them to focus on helping me fix the situation that they caused by ordering the wrong item and not telling me that this item was sold. I then overheard one of the managers in the front office (where my sales person was discussing my situation) say "Just take the F*!@ing truck or leave", 3 men in the office started laughing and then immediately stopped when they saw me watching them from across the room, two of the men then left the office. I was amazed at the lack of customer service and executive maturity. Due to the fact that I could not reorder the vehicle with the items I needed, I chose to keep the vehicle. Again, they dealer did not compensate me at all for the mishap on their part. If you would like me to obtain names, I would gladly find out.
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